VelqonTech
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The everyday work that keeps a business running

Orders, invoices, inboxes, catalogues, reports and ledgers. We take on the steady, detailed work behind your business and run it to a written playbook, so it gets done the same way every day.

Back-office BPO

Daily back-office work handled by a trained team that follows your process, not a generic one.

Part of our business process outsourcing services.

Get a quote for Back-office BPO

What we provide

  • Order processing and order status updates
  • Invoice and purchase-order processing
  • Document indexing, scan clean-up and records management
  • Email and ticket handling for customer enquiries (non-voice)
  • CRM updates and lead list maintenance
  • HR and admin record upkeep

Business benefits

  • Your in-house team freed for the work that needs them
  • Work done to a written playbook, the same way every day
  • Turnaround and accuracy reported every week

Process

  1. Process walkthrough
  2. Written playbook
  3. Trial run
  4. Daily operations
  5. Weekly review

Quality standards

  • A written playbook signed off by you
  • Sample-based quality checks every week
  • Turnaround and accuracy reporting

Suitable industries

  • E-commerce
  • Technology
  • Professional Services

KPO: Research & Reporting

Research, analysis and reporting by people who understand the question, not just the spreadsheet.

Part of our business process outsourcing services.

Get a quote for KPO Research

What we provide

  • Market, company and competitor research
  • Data compilation from public and client sources
  • MIS reports, dashboards and recurring reports
  • Document summaries and content reviews
  • Product and catalogue content writing
  • Survey data processing and analysis

Business benefits

  • Decisions backed by organised, sourced information
  • Recurring reports delivered on an agreed schedule
  • Specialist capacity without a full-time hire

Process

  1. Define the question
  2. Agree sources and format
  3. Research and analyse
  4. Review
  5. Deliver and discuss

Quality standards

  • Sources cited for every finding
  • Second-person review before delivery
  • Agreed formats and templates

Suitable industries

  • Professional Services
  • Technology
  • Education

Data Entry & Data Processing

Reliable data your teams can act on, processed in controlled, verified batches.

Accurate capture, cleansing and structuring of business data at volume, with verification built into every batch.

Get a quote for Data Processing

What we provide

  • Data entry from scanned, handwritten and digital sources
  • Cleansing, de-duplication and normalisation
  • Catalogue, form and document processing
  • Conversion between spreadsheets, databases and structured formats

Business benefits

  • Data your teams can trust and act on
  • Lower cost than building in-house capacity
  • Capacity that flexes with seasonal volume

Process

  1. Sample and specification
  2. Workflow setup
  3. Capture and processing
  4. Verification
  5. Secure delivery

Quality standards

  • Double-entry or sampling-based verification
  • Field-level validation rules
  • Accuracy reporting for every batch

Suitable industries

  • E-commerce
  • Technology
  • Healthcare
  • Professional Services

Backend Operations

The behind-the-scenes running of your website, online store and business systems, done every day so you do not have to.

Part of our business process outsourcing services.

Get a quote for Backend Operations

What we provide

  • E-commerce backend: product uploads, pricing and stock updates
  • Order, return and refund processing in your admin panel
  • Website content updates and listing management
  • CRM and database upkeep
  • Shared inbox management and routing
  • Scheduled exports, reconciliations and reports

Business benefits

  • Your store and systems kept current without late evenings
  • One accountable team instead of scattered freelancers
  • Every change logged so you can see what was done

Process

  1. Access and walkthrough
  2. Task list and turnaround times
  3. Daily operations
  4. Log and report
  5. Monthly review

Quality standards

  • A change log for every update
  • Spot checks on live listings and pages
  • Access limited to the tasks agreed

Suitable industries

  • E-commerce
  • Technology

Bookkeeping Support

Transaction-level bookkeeping work done accurately, so your accountant can spend their time on advice.

Part of our business process outsourcing services. We prepare and organise financial records. Accounting advice, tax filing and sign-off stay with your accountant.

Get a quote for Bookkeeping

What we provide

  • Bank and card statement processing
  • Transaction categorisation into your ledgers
  • Accounts payable and receivable data entry
  • Invoice and bill entry
  • Reconciliation support
  • Person-wise or party-wise ledgers prepared in Excel

Business benefits

  • Books kept up to date month by month
  • Clean, consistent ledgers your accountant can review quickly
  • Statements turned into structured data instead of being retyped

Process

  1. Accounts and rules
  2. Statement intake
  3. Categorise and enter
  4. Reconcile
  5. Review with you

Quality standards

  • Totals reconciled to statements
  • Categorisation rules agreed with you
  • Second-person review before handover

Suitable industries

  • Professional Services
  • E-commerce

Engagement models

Ways to work with us

Pick the model that matches the work. You can combine them, for example a dedicated billing team plus per-unit coding for overflow.

  • Dedicated team

    Full-time staff who work only on your account, in your tools, to your process and agreed hours.

    Suits ongoing billing, AR, back-office and backend work.

  • Pay per unit

    A price per claim, record, page, file or transaction, so cost follows volume.

    Suits data entry, coding, conversion and processing.

  • Fixed-scope project

    An agreed scope, timeline and price, delivered in milestones you can review.

    Suits websites, archive conversion and backlog clearance.

  • Pilot batch first

    We work a small sample before you commit, so you judge the quality on your own data.

    Suits any new engagement.

Our process

A clear process from brief to support

Seven steps keep every project predictable. You always know what is happening and what comes next.

  1. 01

    Discover

    Understand your content, goals and constraints.

  2. 02

    Analyze

    Review samples, specifications and edge cases.

  3. 03

    Plan

    Agree scope, workflow, timelines and quality metrics.

  4. 04

    Execute

    Produce the work in controlled, tracked batches.

  5. 05

    Quality Check

    Validate, sample and review against the spec.

  6. 06

    Deliver

    Hand over securely in the formats you need.

  7. 07

    Support

    Handle feedback, corrections and future updates.

FAQ

Business process outsourcing: common questions

Can't find what you need? Ask us directly and a specialist will reply.

Ask a question

BPO (business process outsourcing) covers rule-based, repeatable work such as order processing, data entry and inbox handling. KPO (knowledge process outsourcing) covers work that needs judgement, such as research, analysis and report writing. Many businesses use both.

Our support work is non-voice: email and ticket handling. We do not offer phone or call-centre support.

After a process walkthrough we write the playbook and run a trial on real work. Simple data entry can often start soon after the trial run; larger back-office setups take longer to document properly.

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